Frequently asked questions

You upload photos; the AI writes a title, a detailed description, 50 SEO keywords and a category for each one, and you download everything as a CSV that's ready for stock marketplaces like Adobe Stock, Shutterstock and iStock.

Yes — every new account gets 50 free credits (1 credit = 1 image tagged). No card details are needed to sign up.

JPG, PNG, GIF, WEBP and BMP, up to 50 MB per file. You can drop in hundreds of files at once — each upload becomes an album.

It's detected the moment you upload and rejected with a clear message — it never blocks the rest of your batch and never silently disappears. Valid files in the same batch upload and process normally.

Credit packs start at a few hundred rupees — see the pricing page for current packs. There are no subscriptions: you buy credits once and they never expire.

Online payments are coming soon. Right now, choose a credit pack on the Buy credits page and email admin@webtulip.com to arrange payment — we'll add your credits as soon as it's sorted. Automated card payments will be enabled shortly.

As soon as your payment is confirmed, the credits appear in your balance and every request's status is visible on your account page.

Only AI tagging: 1 credit per image tagged, and 1 credit if you ask the AI to re-tag an image. Editing fields yourself, browsing albums and downloading CSVs are always free.

Credits are normally added within seconds. If a payment went through but your balance didn't update, check the order status on the Buy credits page, then email admin@webtulip.com with your order reference and we'll sort it out or refund you.

Typically a few seconds per image. Processing runs in the background — you can watch live progress on the album page, or close the browser and come back later; it keeps going.

Every image is retried automatically up to 5 times. If it still fails, the image is clearly marked Failed with the reason, and you can retry it with one click using the Reprocess button. Images that end up with no tags are never billed.

Yes — every field (title, description, keywords, category) can be edited inline on the album page. Edits are free and saved instantly.

The export uses the common Filename / Title / Keywords / Category columns accepted by Adobe Stock, Shutterstock, iStock, Pond5, Dreamstime, Vecteezy, Freepik, 123RF and more.

Only you. Photos are stored against your account and every page and API call checks ownership before returning anything.

Passwords are stored using PBKDF2 hashing (never plain text), sign-in attempts are rate-limited, and every form is protected against cross-site request forgery. You can also sign in with Google or Microsoft so we never handle your password at all.

Yes — delete individual images or whole albums any time from the Albums page. Deletion is permanent.